Refund Policy
A Legal Disclaimer
At Grace and Honey AK, each item is made to order just for you through our trusted fulfillment partner, Printful. Because of this, we are unable to accept returns or exchanges for buyer’s remorse, wrong size selection, or change of mind.
Damaged or Incorrect Items
We stand behind the quality of every order. If your item arrives damaged, misprinted, or incorrect, please contact us within 30 days of delivery. We will gladly work with Printful to replace the item or issue a refund when appropriate.
To process your request, please include:
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Your order number
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A clear photo of the issue
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A short description of what went wrong
Lost Packages
If your order appears to be lost in transit, please contact us. Printful considers a package lost if it has not been updated in tracking for an extended period (typically more than 15 business days after estimated delivery for U.S. orders). We will review the situation and, if confirmed lost, offer a replacement or refund.
Wrong Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned due to an address issue, we can reship it once the correct address is confirmed, but additional shipping fees may apply.
Non-Returnable Items
Because all products are custom-made to order, we do not accept returns for:
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Incorrect size selection
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Buyer’s remorse
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Personal preference changes after ordering
Refund Process
If your claim is approved, refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact
If you experience any issues with your order, please reach out at:
Grace & Honey AK
graceandhoneyak@gmail.com